Respond to every potential client — promptly and privately.
AutoMapped tracks each inquiry from first contact to retained, follows up on consultations and fee estimates, and keeps automated messages generic so no case details go out by text or email.
Set up for solo attorneys, small firms and growing legal practices.
Where leads slip
Sound familiar?
The usual gaps between an inquiry and a client — and what AutoMapped does about each one.
People looking for a lawyer often contact more than one firm.
Each inquiry gets an immediate, generic acknowledgement and a callback task, so you're in touch while they're still deciding.
You can't answer the phone from court or a client meeting.
Missed calls get a short text-back that says only that you'll call back. The AI receptionist can take a message or offer a consultation time using only what you approve.
Intake details live in voicemail, email and sticky notes.
Calls, forms and messages land on one intake pipeline, from new inquiry to consultation, fee estimate and retained.
Fee estimates go unanswered.
A follow-up checks in after two days — worded so it never refers to the matter — then reminds you to call.
Customer journey map
Your intake pipeline, ready on day one.
Stages are named the way you work, and every client on the map has a clear next step. Stages move when the evidence says so — a booked consultation, an accepted fee estimate — and every move is explained.
- 1
New inquiry
Next step: Acknowledge right away, then call back
- 2
Intake reviewed
Next step: Book the consultation
- 3
Consultation booked
Next step: Confirm the consultation
- 4
Fee estimate sent
Next step: Check in if there's no reply in two days
- 5
Retained
Next step: Schedule the matter and ask for feedback after
- 6
Active client
Next step: Ask for honest feedback and a review
Repeat-service reminders included in the template
- Estate planning · every 3 years
Defaults you can change for your business.
Follow-up automations
Follow-ups worded for law firms.
Ready-made sequences that use your terms. Nothing goes live until you switch it on, and every sequence stops when the person replies, books or opts out.
- Consent and opt-outs tracked per channel
- Quiet hours and daily caps enforced before sending
- Every step logged, so you can see what was sent
Privacy-conscious by default
Privacy is built into the legal template. Automated texts and emails never mention the area of law or any case details, and the consultation form reminds people that submitting it doesn't create an attorney-client relationship.
New lead: acknowledge & follow up
Confirms you received the request — nothing about the matter — and asks people not to send confidential details by email.
Text message Hi Sam, thanks for contacting [Your business]! We received your request and will be in touch shortly. Reply STOP to opt out.
Missed call recovery
Texts callers you couldn't answer to say you'll call back shortly, and creates a callback task.
Text message Sorry we missed your call. This is [Your business] — we'll call you back shortly. Reply STOP to opt out.
Consultation confirmation
Confirms booked consultations, with an easy way to reschedule.
Fee estimate follow-up: 2 days, 2 weeks, 2 months
Checks in on open fee estimates with deliberately generic wording, then prompts a call.
What you get
Everything between “new inquiry” and “come back soon.”
Speed-to-lead follow-up
New inquiries get an instant acknowledgement, your team gets an alert and a callback task, and follow-ups continue until the client replies or books.
Missed-call text-back
When nobody can pick up, AutoMapped can text the caller back and add a callback task, so the inquiry doesn't go cold.
AI receptionist
Answers calls when you can't, using only the services and policies you approve. It can book consultations, take a message, or hand off to a person.
Consultation confirmations
Every booked consultation gets a confirmation with an easy way to reschedule.
Daily briefing
One list of what needs you today — missed calls, unanswered inquiries, unconfirmed bookings, promises coming due — each linked to the record behind it.
Free website assessment
See your site the way a visitor on a phone does — contact details, calls to action, forms, speed — with a plain-language list of fixes.
Some features depend on your plan. Compare plans →
Website assessment
Start with a free website assessment.
See your site the way a visitor on a phone does, and get a plain-language list of what to fix first — included in your free trial.
FAQ
Questions from law firms
Will automated messages reveal why someone contacted us?
Does AutoMapped handle conflict checks or legal advertising rules?
What can the AI receptionist say to callers?
Does AutoMapped use our terminology?
Do I need to set up integrations first?
Give every lead a next step.
Choose “Legal” during setup and your pipeline, forms and follow-ups arrive worded for you — you decide what goes live.