Every appointment request gets a reply — with nothing sensitive in it.
AutoMapped tracks new-patient requests from first contact to active patient, confirms appointments and sends recall reminders, with privacy-conscious wording throughout.
Set up for physical therapy, chiropractic, primary care, specialty and wellness clinics.
Where leads slip
Sound familiar?
The usual gaps between an inquiry and a patient — and what AutoMapped does about each one.
Requests come in while the front desk is with patients.
Each request gets an immediate, generic acknowledgement and a callback task, so nobody waits days to hear back.
Booked visits go unconfirmed.
Appointment confirmations go out automatically, with an easy way to reschedule.
Patients fall out of care between visits.
Recall-due and lapsed-patient stages show who's due back, and recurring services carry a reminder interval.
Treatment plans are presented and then forgotten.
A follow-up checks in after two days — without naming the treatment — then reminds your team to call.
Customer journey map
Your new patient pipeline, ready on day one.
Stages are named the way you work, and every patient on the map has a clear next step. Stages move when the evidence says so — a booked appointment, an accepted treatment plan — and every move is explained.
- 1
New request
Next step: Acknowledge right away, then call back
- 2
Appointment booked
Next step: Confirm the appointment
- 3
First visit completed
Next step: Send the treatment plan
- 4
Treatment plan presented
Next step: Check in if there's no reply in two days
- 5
Plan accepted
Next step: Schedule the visit and ask for feedback after
- 6
Recall due
Next step: Remind them when the next visit is due
Repeat-service reminders included in the template
- Annual physical · every year
Defaults you can change for your business.
Follow-up automations
Follow-ups worded for clinics and healthcare practices.
Ready-made sequences that use your terms. Nothing goes live until you switch it on, and every sequence stops when the person replies, books or opts out.
- Consent and opt-outs tracked per channel
- Quiet hours and daily caps enforced before sending
- Every step logged, so you can see what was sent
Privacy-conscious by default
Automated texts and emails from this template only ever say that you received a request and will be in touch. They never mention the reason someone contacted you, and the lead form asks people not to include sensitive details.
New lead: acknowledge & follow up
Says only that you received the request and will be in touch, and asks people not to send medical details by email.
Text message Hi Sam, thanks for contacting [Your business]! We received your request and will be in touch shortly. Reply STOP to opt out.
Missed call recovery
Texts callers you couldn't answer to say you'll call back — nothing more.
Text message Sorry we missed your call. This is [Your business] — we'll call you back shortly. Reply STOP to opt out.
Appointment confirmation
Confirms booked appointments by email, with an easy way to reschedule.
Treatment plan follow-up: 2 days, 2 weeks, 2 months
Checks in after a treatment plan is presented, without naming the treatment.
What you get
Everything between “new inquiry” and “come back soon.”
Speed-to-lead follow-up
New inquiries get an instant acknowledgement, your team gets an alert and a callback task, and follow-ups continue until the patient replies or books.
Appointment confirmations
Every booked appointment gets a confirmation with an easy way to reschedule.
Repeat-service reminders
Recurring services come with a reminder interval, so patients hear from you when the next visit is due — not when someone happens to remember.
Missed-call text-back
When nobody can pick up, AutoMapped can text the caller back and add a callback task, so the inquiry doesn't go cold.
AI receptionist
Answers calls when you can't, using only the services and policies you approve. It can book appointments, take a message, or hand off to a person.
Free website assessment
See your site the way a visitor on a phone does — contact details, calls to action, forms, speed — with a plain-language list of fixes.
Some features depend on your plan. Compare plans →
Website assessment
Start with a free website assessment.
See your site the way a visitor on a phone does, and get a plain-language list of what to fix first — included in your free trial.
FAQ
Questions from clinics and healthcare practices
Is AutoMapped an electronic health record?
What do patients actually receive?
Can patients opt out?
Does AutoMapped use our terminology?
Do I need to set up integrations first?
Give every lead a next step.
Choose “Healthcare & clinics” during setup and your pipeline, forms and follow-ups arrive worded for you — you decide what goes live.