Every missed call gets a text back. Every quote gets a follow-up.
AutoMapped texts back the calls you miss on the job, replies to web leads straight away, follows up on quotes, asks every customer for a review and reminds them when it's time for the next service.
Set up for plumbing, HVAC, electrical, cleaning, landscaping, roofing and pest control.
Where leads slip
Sound familiar?
The usual gaps between an inquiry and a customer — and what AutoMapped does about each one.
You can't answer the phone from a crawl space or a roof.
Missed calls get a text-back and a callback task, so the customer can reply instead of calling the next company on the list.
Web leads wait until the end of the day.
Every new lead gets an instant acknowledgement, your team gets an alert and a 15-minute callback task, and follow-ups continue until they reply or book.
Quotes go out and nobody chases them.
A quote follow-up checks in after two days, then reminds you to call — and stops the moment the customer replies or decides.
Tune-ups and maintenance rely on memory.
Maintenance and inspection visits carry a reminder interval, and the repeat-service stage shows exactly who's due.
Customer journey map
Your service pipeline, ready on day one.
Stages are named the way you work, and every customer on the map has a clear next step. Stages move when the evidence says so — a booked appointment, an accepted quote — and every move is explained.
- 1
New inquiry
Next step: Acknowledge right away, then call back
- 2
Contact attempted
Next step: Try again by text or email
- 3
Appointment booked
Next step: Confirm the appointment
- 4
Quote sent
Next step: Check in if there's no reply in two days
- 5
Won
Next step: Schedule the job and ask for feedback after
- 6
Repeat-service opportunity
Next step: Remind them when the next visit is due
Repeat-service reminders included in the template
- Maintenance · every year
- Inspection · every year
Defaults you can change for your business.
Follow-up automations
Follow-ups worded for home service businesses.
Ready-made sequences that use your terms. Nothing goes live until you switch it on, and every sequence stops when the person replies, books or opts out.
- Consent and opt-outs tracked per channel
- Quiet hours and daily caps enforced before sending
- Every step logged, so you can see what was sent
Missed call recovery
Texts back callers you couldn't answer and creates a callback task.
Text message Sorry we missed your call! This is [Your business] — how can we help? Reply here or we'll call you back shortly. Reply STOP to opt out.
New lead: acknowledge & follow up
Thanks the lead right away, alerts the team and follows up until they respond or book.
Text message Hi Sam, thanks for contacting [Your business]! We got your request and will reach out shortly. Reply STOP to opt out.
Quote follow-up: 2 days, 2 weeks, 2 months
Nudges customers who haven't decided on a quote, then prompts a call.
Text message Hi Sam, [Your business] here. Any questions about the quote we sent? Happy to go through it. Reply STOP to opt out.
Appointment confirmation
Confirms booked appointments, with an easy way to reschedule.
Post-job feedback & review request
Asks every customer for feedback and a review a few hours after the job.
What you get
Everything between “new inquiry” and “come back soon.”
Missed-call text-back
When nobody can pick up, AutoMapped can text the caller back and add a callback task, so the inquiry doesn't go cold.
Speed-to-lead follow-up
New inquiries get an instant acknowledgement, your team gets an alert and a callback task, and follow-ups continue until the customer replies or books.
Quote follow-up
If a quote gets no answer, AutoMapped sends a friendly check-in and then reminds you to call. It stops as soon as they reply or decide.
Review requests
Ask every customer for honest feedback after a completed job. Requests go to everyone — never filtered by how you expect them to rate you.
Repeat-service reminders
Recurring services come with a reminder interval, so customers hear from you when the next visit is due — not when someone happens to remember.
AI receptionist
Answers calls when you can't, using only the services and policies you approve. It can book appointments, take a message, or hand off to a person.
Some features depend on your plan. Compare plans →
Set up for your trade
Services and reminders that match the work you do.
Pick your trade during setup and AutoMapped starts with the services you offer and sensible reminder intervals for repeat work — all of which you can change.
Plumbing
Leak repair · Drain cleaning · Water heater · Repiping · Fixture install
- Water heater reminder · every year
- Drain cleaning reminder · every year
HVAC
AC repair · Furnace repair · Installation · Tune-up · Duct cleaning
- Tune-up reminder · every 6 months
- Duct cleaning reminder · every 2 years
Electrical
Outlet & switch repair · Panel upgrade · Lighting install · EV charger install · Generator install
- Generator install reminder · every year
- Safety inspection reminder · every 3 years
Cleaning
Standard clean · Deep clean · Move-in / move-out · Recurring cleaning · Post-construction
- Recurring cleaning reminder · every 2 weeks
- Deep clean reminder · every 3 months
Landscaping
Repair · Installation · Maintenance · Inspection · Emergency
- Maintenance reminder · every year
- Inspection reminder · every year
Roofing
Repair · Installation · Maintenance · Inspection · Emergency
- Maintenance reminder · every year
- Inspection reminder · every year
Pest control, handyman, painting and other home services start from the general home-services setup.
AI receptionist
Someone picks up after hours — and only says what you’ve approved.
Emergencies don’t keep business hours. The AI receptionist answers when you can’t, sticks to the services, hours and policies you set, and books an appointment, takes a message or hands off to a person.
- Every call gets a summary, clearly labelled as AI
- Urgent calls can be transferred to your phone or turned into a call-back task
- Never quotes prices or promises you haven’t approved
Available on the AI plan, or as an add-on to Growth.
Get found locally
Turn more of your website visitors into service calls.
Follow-up only helps if the leads arrive. Start with a free check of your site, then fill the gaps for the services and towns you cover.
Free website assessment
Can a homeowner on a phone find your number, see your services and service area, and request a quote? Get a plain-language list of fixes.
How the assessment worksService and service-area pages
The organic traffic autopilot drafts service pages and pages for the towns you serve — only where you’ve actually done the work, never copy-paste filler — and nothing publishes without your approval.
See the productA website that brings in requests
Publish a fast, mobile-friendly site on AutoMapped with a request-service form wired straight into your pipeline — or ask our team to build or redesign it.
Plans & services
FAQ
Questions from home service businesses
Which trades does AutoMapped support?
Does the AI receptionist really answer after-hours calls?
Do review requests go only to happy customers?
Can AutoMapped help me show up for searches in the towns I serve?
Does AutoMapped use our terminology?
Do I need to set up integrations first?
Give every lead a next step.
Choose your trade during setup and your pipeline, forms and follow-ups arrive worded for you — you decide what goes live.