Keep clients coming back — without texting each one yourself.
AutoMapped replies to booking requests while you're with a client, confirms appointments, asks for reviews and reminds people when it's time to rebook.
Set up for hair and nail salons, day spas, med spas, massage and wellness studios.
Where leads slip
Sound familiar?
The usual gaps between an inquiry and a client — and what AutoMapped does about each one.
Calls and requests come in mid-appointment.
Missed calls get a text-back and new requests get an instant reply, so the client hears from you before they book elsewhere.
Rebooking depends on the client remembering.
Services carry a rebooking interval — weeks for nails and lashes, a few months for injectables — and the rebooking-due stage shows who to reach.
Package quotes sit undecided.
A follow-up checks in on open package quotes and stops the moment they reply.
Happy clients rarely leave reviews unprompted.
Every client is asked for honest feedback a few hours after their visit — no filtering by expected rating.
Customer journey map
Your client pipeline, ready on day one.
Stages are named the way you work, and every client on the map has a clear next step. Stages move when the evidence says so — a booked appointment, an accepted package quote — and every move is explained.
- 1
New inquiry
Next step: Acknowledge right away, then call back
- 2
Appointment booked
Next step: Confirm the appointment
- 3
First visit completed
Next step: Send the package quote
- 4
Package quote sent
Next step: Check in if there's no reply in two days
- 5
Active client
Next step: Ask for honest feedback and a review
- 6
Rebooking due
Next step: Remind them when the next visit is due
Repeat-service reminders included in the template
- Nails · every 3 weeks
- Lash & brow · every 3 weeks
- Massage · every month
- Facial · every 5 weeks
Defaults you can change for your business.
Follow-up automations
Follow-ups worded for salons, spas and med spas.
Ready-made sequences that use your terms. Nothing goes live until you switch it on, and every sequence stops when the person replies, books or opts out.
- Consent and opt-outs tracked per channel
- Quiet hours and daily caps enforced before sending
- Every step logged, so you can see what was sent
New lead: acknowledge & follow up
Thanks the client right away and keeps following up until they book.
Text message Hi Sam, thanks for contacting [Your business]! We received your request and will be in touch shortly. Reply STOP to opt out.
Missed call recovery
Texts callers you couldn't answer so they can reply instead of trying another salon.
Text message Sorry we missed your call! This is [Your business] — how can we help? Reply here or we'll call you back shortly. Reply STOP to opt out.
Appointment confirmation
Confirms booked appointments, with an easy way to reschedule.
Post-visit feedback & review request
Asks every client for honest feedback a few hours after their visit.
What you get
Everything between “new inquiry” and “come back soon.”
Missed-call text-back
When nobody can pick up, AutoMapped can text the caller back and add a callback task, so the inquiry doesn't go cold.
Speed-to-lead follow-up
New inquiries get an instant acknowledgement, your team gets an alert and a callback task, and follow-ups continue until the client replies or books.
Repeat-service reminders
Recurring services come with a reminder interval, so clients hear from you when the next visit is due — not when someone happens to remember.
Review requests
Ask every client for honest feedback after a completed visit. Requests go to everyone — never filtered by how you expect them to rate you.
Appointment confirmations
Every booked appointment gets a confirmation with an easy way to reschedule.
Hosted website
Prefer not to manage a website? Publish a fast, mobile-friendly site on AutoMapped with your lead form built in.
Some features depend on your plan. Compare plans →
Website assessment
Start with a free website assessment.
See your site the way a visitor on a phone does, and get a plain-language list of what to fix first — included in your free trial.
FAQ
Questions from salons, spas and med spas
Does it work alongside my booking app?
We're a med spa. Are messages discreet?
Can I set different rebooking times for different services?
Does AutoMapped use our terminology?
Do I need to set up integrations first?
AutoMapped for other industries
Give every lead a next step.
Choose “Beauty, spa & med spa” during setup and your pipeline, forms and follow-ups arrive worded for you — you decide what goes live.