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Product

Everything between “new lead” and “happy customer.”

AutoMapped keeps track of every customer, works out the next step, and helps you take it — without adding admin to your day.

  1. Step 1

    Map

    Every call, form, text and quote lands on one journey map. AutoMapped places each customer at the right stage — new inquiry, booked, quoted, won — and keeps it current as things happen.

  2. Step 2

    Know the next step

    For every lead, AutoMapped works out what should happen next and why: a callback that's overdue, a quote nobody followed up, a promise made on a call. Each suggestion shows the evidence behind it.

  3. Step 3

    Make it happen

    Send the follow-up, book the visit, or let an automation you approved handle it. Messages respect consent and quiet hours, and sequences stop the moment a customer replies.

Customer journey map

See where every customer is — at a glance.

A board for your whole pipeline, from first inquiry to repeat customer. Stages move when the evidence says so — a booked appointment, an accepted quote — and every move is explained.

  • Stages named for your industry, ready on day one
  • Stage changes come with a reason and a record
  • Contacts, history and next step on one page
  • Move customers between stages yourself, or let evidence move them
  • Lost reasons and won values recorded as you go
  • Customer memory: preferences and history, with the source of every fact

Follow-up automations

Follow up every time. Stop the moment they reply.

Start from ready-made follow-up sequences for new leads, quotes and proposals, appointment confirmations and reviews. Nothing goes live until you approve it, and a reply, booking or opt-out ends the sequence automatically.

  • Consent, quiet hours and daily caps are enforced
  • Drafts stay drafts until you activate them
  • Every step is logged so you can see what was sent
  • New-lead, quote follow-up, reminder, review and reactivation templates
  • Per-channel consent ledger and suppression list
  • Usage allowances are checked before any paid message

Website assessment

Find out what your website is costing you.

AutoMapped checks your site the way a customer on a phone would: can they find your number, understand what you offer, get in touch or book, and trust what they see? You get a prioritised list of fixes in plain language.

  • Mobile, speed, contact and call-to-action checks
  • Lead capture and booking checks
  • Fix it yourself, or ask our team to
  • Plain-language findings ranked by impact
  • Re-run to track progress (within your plan's monthly allowance)
  • Request a redesign or new site from our team if you'd rather not DIY

Command center

Start every day knowing exactly what to do.

One list of what needs you today — missed calls, unanswered leads, appointments to confirm, promises coming due — ranked by what matters and linked to the record behind each one.

  • Clear reasons, not mystery scores
  • Snooze, dismiss or act in one click
  • Rules you can understand
  • Daily briefing of what changed overnight
  • Overdue commitments from calls and notes
  • Recommendations link to the records behind them

AI receptionist & copilot

Never miss the call. Never forget the details.

The AI receptionist answers when you can't, sticks to the services and policies you approve, and hands off to a person when it should. The copilot answers questions about your customers with links to the records it used.

  • Says only what you've told it is true
  • AI output is always labelled
  • Summaries and drafts you review before they're used
  • Receptionist books, qualifies or escalates — based only on your approved info
  • Call summaries and suggested tasks
  • Copilot answers with citations, drafts you approve

Safety by design

Built to protect your customer relationships.

Consent-aware messaging
Opt-ins and opt-outs are tracked per channel. STOP means stop. Quiet hours and daily limits are enforced before anything is sent.
You approve automations
Templates arrive as drafts. Nothing messages your customers until an owner or admin turns it on.
Your data stays yours
Export everything as a file at any time. Delete a customer's data on request, or close your account and we remove it.
Honest AI
AI suggestions are labelled and link to their sources. It never invents facts about your customers — unconfirmed details stay suggestions until you verify them.

See how AutoMapped is set up for your industry

Give every lead a next step.

Set up your workspace in minutes. Your industry template brings the pipeline, forms and follow-ups — you decide what goes live.

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