Every estimate followed up. Every service reminder sent.
AutoMapped texts back the calls you miss under the hood, follows up on open estimates and reminds customers when their next service is due.
Set up for repair shops, tire and service centers, detailers and dealerships.
Where leads slip
Sound familiar?
The usual gaps between an inquiry and a customer — and what AutoMapped does about each one.
Calls go unanswered while you're working on a car.
Missed calls get a text-back and a callback task, so the customer can reply instead of calling the next shop.
Estimates sit unapproved.
An estimate follow-up checks in after two days, then reminds you to call.
Service reminders depend on a windshield sticker.
Oil changes, tires, inspections and detailing carry a reminder interval, and the service-due stage shows who to contact.
Reviews only come from unhappy customers.
Every customer is asked for honest feedback after a completed job — not just the ones you expect to be happy.
Customer journey map
Your service & sales pipeline, ready on day one.
Stages are named the way you work, and every customer on the map has a clear next step. Stages move when the evidence says so — a booked appointment, an accepted estimate — and every move is explained.
- 1
New inquiry
Next step: Acknowledge right away, then call back
- 2
Appointment booked
Next step: Confirm the appointment
- 3
Vehicle inspected
Next step: Send the estimate
- 4
Estimate sent
Next step: Check in if there's no reply in two days
- 5
Won
Next step: Schedule the job and ask for feedback after
- 6
Service due
Next step: Remind them when the next visit is due
Repeat-service reminders included in the template
- Detailing · every 3 months
- Oil change · every 4 months
- Tires · every year
- Inspection · every year
Defaults you can change for your business.
Follow-up automations
Follow-ups worded for auto repair shops and dealerships.
Ready-made sequences that use your terms. Nothing goes live until you switch it on, and every sequence stops when the person replies, books or opts out.
- Consent and opt-outs tracked per channel
- Quiet hours and daily caps enforced before sending
- Every step logged, so you can see what was sent
Missed call recovery
Texts callers you couldn't answer and creates a callback task.
Text message Sorry we missed your call! This is [Your business] — how can we help? Reply here or we'll call you back shortly. Reply STOP to opt out.
New lead: acknowledge & follow up
Thanks the customer for their service request and follows up until they book.
Text message Hi Sam, thanks for contacting [Your business]! We received your request and will be in touch shortly. Reply STOP to opt out.
Estimate follow-up: 2 days, 2 weeks, 2 months
Checks in on open estimates and prompts a call if there's no decision.
Text message Hi Sam, [Your business] here. Any questions about the estimate we sent? Happy to go through it. Reply STOP to opt out.
Post-job feedback & review request
Asks every customer for honest feedback a few hours after the job is done.
What you get
Everything between “new inquiry” and “come back soon.”
Missed-call text-back
When nobody can pick up, AutoMapped can text the caller back and add a callback task, so the inquiry doesn't go cold.
Estimate follow-up
If a estimate gets no answer, AutoMapped sends a friendly check-in and then reminds you to call. It stops as soon as they reply or decide.
Repeat-service reminders
Recurring services come with a reminder interval, so customers hear from you when the next visit is due — not when someone happens to remember.
Review requests
Ask every customer for honest feedback after a completed job. Requests go to everyone — never filtered by how you expect them to rate you.
AI receptionist
Answers calls when you can't, using only the services and policies you approve. It can book appointments, take a message, or hand off to a person.
Free website assessment
See your site the way a visitor on a phone does — contact details, calls to action, forms, speed — with a plain-language list of fixes.
Some features depend on your plan. Compare plans →
Website assessment
Start with a free website assessment.
See your site the way a visitor on a phone does, and get a plain-language list of what to fix first — included in your free trial.
FAQ
Questions from auto repair shops and dealerships
Does it replace my shop management system?
Can I change the service reminder intervals?
What does the AI receptionist do?
Does AutoMapped use our terminology?
Do I need to set up integrations first?
Give every lead a next step.
Choose “Automotive” during setup and your pipeline, forms and follow-ups arrive worded for you — you decide what goes live.